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Terms & Conditions

Terms & Conditions

Sorry, but the lawyers insisted we put it in ..... :-)

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. Doorways reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.


Goods must be inspected upon receipt and damage or shortages reported within 3 days. Subject to availability we will either make good any shortage or non-delivery; replace or repair any goods that are damaged/defective; or refund the amount paid

COOLING OFF PERIOD – Please advise us if you wish to use a 7 day cooling off period.  We will then hold the order and not process until this period has lapsed.  Please note that this will affect your delivery period.

14 days to return any item/s in their original packaging from date of purchase. Goods must be in the condition they arrived with you.   When satisfied with return, refunds will be credited within 30 days.  You must return the goods to us at your cost unless the goods are being returned because they are faulty or not as ordered. Carriage charges are non-refundable.

CANCELLATION – you may cancel your order prior to delivery by giving us notice of cancellation within 30 days of the date of collection or delivery. Such notice may be given by mailing, faxing or emailing our sales department.  This does not apply to non standard orders once production has started. Sales in this case will be non-refundable. This does not affect your statutory rights as a consumer.

Goods returned under complaint may have to be returned to the Manufacturer for inspection prior to credit.

Invoice or delivery note No. must be included on all correspondence regarding returns.

Returns must be accompanied by an official returns note issued by Doorways. Doorways reserve the right to return unauthorised goods to the buyer.

Doorways reserve the right to charge a handling fee on all goods returned for credit depending upon relative circumstances.

SHORTAGES/DAMAGES – If you have notified us of a problem within 3 days of delivery we will, subject to availability either make good any shortage or non-delivery; replace or repair any goods that are damaged/defective; or refund the amount paid.  We will not be liable for any other costs incurred.


Payment must be made in full before goods are despatched.

On Occasion, the prices payable of goods advertised on our website may differ from those offered at the trade counter.  We are under no obligation to honour any web site price if there is such a difference.  Occasionally an error may occur with our website and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.

Doorways reserve the right to make an additional charge when process/delivering orders of nominal value.

All goods remain the property of Doorways until paid in full.

Prices quoted in writing by E-mail or post are valid for 30 days.


All products and services supplied by Doorways are covered by our 12 month guarantee against poor workmanship and manufacturing faults. This guarantee is for the replacement, repair or refund of the defective component and does not cover any other costs incurred. Further details of this guarantee, and details of exclusions, are available on request. This does not affect your statutory rights as a consumer.

Please note individual supplier warranties can vary from 1 to 10 years.  As we supply goods from many manufacturers the standard warranty offered may be extended. If you would like further information or a copy warranty for a specific product please contact us.

No guarantee is given or implied as to the colour match of timber/veneer. Timber is a natural product and therefore subject to variations.  Timber colour can vary after it has had the first or subsequent treatments applied.

Goods must be treated as per the manufacturer’s instructions. Failure to do so will invalidate your warranty.


If you have notified us of a problem within 3 days of delivery we will, subject to availability either make good any shortage or non-delivery; replace or repair any goods that are damaged/defective; or refund the amount paid.

We shall not be liable for any failure or delay in supply or delivery that is caused by any event or circumstances beyond our reasonable control. Including weather conditions, strikes or industrial disputes.


For deliveries in Northern Ireland we cover all areas of the province 2-3 days a week.  Where possible you will be given a choice of delivery day.  We cannot offer an exact delivery time.

Delivery will depend on availability of goods at time of order. There are occasions where demand outstrips supply, should we be unable to comply the arranged delivery dates we will advise you within the first 7 days of placing your order, with the option to cancel or select an alternative product.

There may be occasion where the product sent varies from the image shown. Occasionally due to shortages of raw material we have to source products fromalternative manufacturers.  If this happens we will offer you a product of equivalent or superior quality.

For deliveries in Northern Ireland we use our own transport fleet.

For deliveries further afield we will normally use an outside carrier. Price and delivery times will vary from area to area.  Please contact our sales office for further details.

BACK ORDERS – if part of your order is out of stock, holding up delivery then we will normally dispatch the majority of your order and forward the balance as soon as available.  You will be informed of part orders before despatch.


We are committed to protecting your privacy and the following policies are in affect to demonstrate our firm commitment to your privacy.

Personal details provided to Doorways or Moffett Thallon will only be used in accordance with our privacy policy.

Doorways realise the importance of protecting the personal information provided by you which we collect in connection with your use of the Doorways site and services offered. Such Information enables us to tailor our content to fit customers’ needs better and to help us understand our customers.

Be assured that Doorways will not disclose Personal Information to third parties without your consent, except as may be noted in this Privacy Policy or disclosed to you when the Information is submitted.

By using the website you are agreeing to the collection and use of your personal information as set out below.  You may request to see any details that we hold. If you find any inaccuracies, we will delete or correct them promptly.


Dealing with queries

Maintaining information as a reference tool.

Conducting market research

Providing you with information about new products and services

We will never collect sensitive information about you without your consent.We will only use the information that we collect about you lawfully in accordance  with the Data Protection Act 1998.


We advise you to read the Terms carefully before accessing the Website as, by using the Website, you will be deemed to have read, understood and agree to be bound by the Terms.

By using the Website and the information on it, you agree to be bound by the Terms which constitute a binding agreement between you and Doorways.

If you do not agree to the Terms, you should not use the Website.

The Terms also include our privacy policy, which states how we store and safeguard the data which you provide to us through the Website.

For full details or our terms and conditions of sale contact us.

Changes to the Website and the Terms
We reserve the right at any time without notice to update or amend the content of the Website and our Terms and Conditions.

Any changes will be posted on our site and by continuing to use the Website following any such change you will be agreeing to be bound by the revised Terms.

The Doorways website contains text, images and other photographs, which is protected by copyright. You may electronically copy or print a copy of any image or text directly relating to your interest in purchasing doors or ancillary products.

Any other use of the Website (including reproduction for purposes other than those noted above) or linking to our site, without our prior written permission, is strictly prohibited.

Disclaimer This website includes links to external sites.  These links are provided in order to help you find relevant services or products which may be of interest to you.  It is your responsibility to decide whether any services or products providing through these sites are suitable for you. We are not responsible for the operators of these sites or for any goods or services subsequently provided.

Doorways have tried to ensure that all information provided on this site is correct at the time of inclusion on the web but does not guarantee the accuracy of such information.  We are therefore not liable for any action you may take as a result of relying on such information or advice or for any loss or damage suffered as a result of you taking this action.

Withdrawal or suspension of Access to the Website
We reserve the right to suspend, restrict, withdraw or terminate access to the Website without notice at any time.


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